Support Center

We're here to help with any questions or issues you may have

Get in Touch

📧 Email: support@coinsworlds.com

⏰ Response Time: within 24 hours (Mon–Fri, 9:00–18:00 EST)

🎫 Case Tracking: Each support request will receive a case number for tracking

💬 Live Chat: Coming soon for instant support

Frequently Asked Questions

Reset Account
Contact our support team at support@coinsworlds.com to request an account reset. We'll help you restore your account or create a fresh start while maintaining your purchase history if needed.
Purchase Refunds

All purchases are final and non-refundable unless required by law.

⚠️ Important: CoinsWorlds does not process payments directly.

All transactions are handled by third-party app stores (Google Play or Apple App Store). Any refund requests must be made directly through your app store provider according to their refund policies.

Contact support@coinsworlds.com if you need assistance with the refund process.

Is this real money gambling?
No! CoinsWorlds is designed purely for entertainment purposes only. Our games do not offer real money gambling or opportunities to win real money or prizes of value. All in-game currency and rewards are virtual with no monetary value.
What is social casino gaming?
Social casino games simulate traditional casino games using virtual currency for entertainment only. No real money is involved, and virtual currency has no monetary value.
Age Requirement
You must be 18 years or older to play our social casino games. This age verification is required even though no real money is involved.
Safe Gaming Help
Visit our Safe Gaming page for resources and support. Even though our games don't involve real money, we encourage responsible gaming habits. Contact us if you need account restrictions.
Mobile Compatibility
Yes! Our games are designed to work on both desktop and mobile devices through your web browser. No app download required.
Privacy Protection
We take privacy seriously. Read our Privacy Policy to learn how we collect, use, and protect your personal information.

Accessibility

We strive to make our site accessible to everyone. CoinsWorlds is committed to providing an inclusive gaming experience that follows web accessibility guidelines (WCAG) to ensure all users can enjoy our social casino games.

Still Need Help?

If you can't find the answer to your question in our FAQ, please don't hesitate to contact our support team.

📧 Email us at: support@coinsworlds.com

🎫 Case Number: You'll receive a tracking number for your request

⏰ Response Time: Within 24 hours during business days